FAQs

You pay no current federal income tax on your contributions or any earnings on those contributions.  You will pay tax when you eventually withdraw money from the plan, but it is possible that you may be in a lower tax bracket when you receive those benefits.

Your employer will forward your contributions to the investment provider in your choice of options.  You will receive a quarterly account statement which will summarize your account’s financial activity.

Yes, for security reasons a password is required. Please note -- there are different security processes for phone and Internet access: Toll-free phone: You will need both your Social Security Number and a personal identification number (PIN) to access your account through our toll-free telephone line. A default PIN will be assigned to you when you enroll in the plan (you will receive the default PIN along with your enrollment confirmation). PINs can be changed by using our website or automated toll-free telephone line. Note: Customer Service Associates cannot change your PIN. Internet: First-time users will be asked to register for online account access using their Social Security number and PIN. The registration process will prompt you to create a personalized Username and Password that you will use to access your account(s) on all subsequent visits to the website.

Voya takes ensuring the privacy of its customers very seriously. View information regarding our privacy policy. Neither Voya nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision.